Privacy Policy

Malai Wellness is a massage and wellness business in West Wickham, United Kingdom. This practical privacy notice explains how we handle personal information submitted through our website, contact forms, and booking features.

Information We Collect

We may collect your name, phone number, email address, appointment details, health or treatment notes you choose to provide, message content, and basic technical website information.

How We Use Information

We use information to respond to enquiries, manage appointments, provide massage and wellness services, maintain records, protect website security, and improve our services.

UK Privacy Framework

Where applicable, we aim to handle personal information in line with UK GDPR principles and ICO guidance, including fairness, transparency, data minimisation, security, and appropriate retention.

Third Party Services

Our website may use hosting, booking, email, spam protection, analytics, payment, and backup providers. These providers may process information only as needed to operate the website and services.

Access And Contact

You may contact us to ask about access, correction, or deletion of your information. Email hello@malaiwellness.com or write to Malai Wellness, Surrey House, Surrey Road, West Wickham, BR4 0JU, United Kingdom.